Objective

A part-time or full-time position in an organization with a positive impact in the community; where I may utilize my skills in management, community and relationship building, problem solving and innovation.

Experience

Community Resources, Inc. (CRI) Program Assistant (part time) July 2010 – present I assist in all four programs CRI offers to Denver Public Schools. Learned all processes and developed strategies for recruiting new volunteers for classroom speakers, mentorships, family involvement and special events such as science fairs and multicultural nights.
Responsibilities:
• Deepen resources for classroom speakers’ bureau, family night presentations, educational programs and mentors
• Develop, expand and coordinate volunteer resources for several diverse educational programs including a new online sign up system
• Conduct in services with Denver Public Schools to inform teachers and administration the value of the programs we offer. Develop marketing tools to reach teachers.
• Evaluate new programs for quality and appropriateness for CRI

University of Denver Bookstore Operations Manager August 2007 – June 2010
I was in charge of all functions on the sales floor, the internet textbook ordering and fulfillment process, information desk, and shipping and receiving functions. I developed systems to improve processes and worked with other departments on campus to enhance the relationships and increase revenue.
Responsibilities:
• Managed all sales floor operations including 22 cashiers (fulltime, temporary, student employees) and information desk staff
• Supervised merchandising and in-store displays
• Planned Special events
• Trained staff in exceptional customer service – developed a training power point for new hires
• Managed Operations payroll budget and stayed under budget every quarter

Davis Dyslexia Correction Program Facilitator January 2005 – July 2007
I facilitated five day tutoring programs for adults and children with dyslexia and /or visual spatial learning styles; skills necessary to teach these programs included:
• ability to communicate complex concepts to clients of all ages and their parents in an understandable manner
• creative marketing to untapped referral sources

Capitol Hill Books, Inc. Manager/Owner 1995 – 2005 (sold the business)
I purchased the business in 1995 after many years as bookseller and manager. As owner I was responsible for computerizing the store and creating the largest searchable database for used books in Denver.
Responsibilities:
• Managed staff – hiring/firing and scheduling
• Promotion, advertising, marketing, instore displays and signage
• Payroll, taxes and bookkeeping
• Special event planning; author events, benefits, literary trivia contests, open house
• Inventory control, ordering, receiving, shipping, pricing
• Last, but certainly not least – premium customer service.

Education

Metropolitan State College of Denver BA, Individualized Degree Program – Community Resources and Outreach
University of Denver BACP – Comm Arts Denver, CO

Related Certification
Davis Dyslexia Association International 2005-2006 Burlingame, CA

Additional Courses:
• Grant Writing Course at Community Resource Center in January 2012.
• Management and Marketing seminars such as American Booksellers School, Guerilla Marketing and seminars at College Bookstore Conferences
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Interests
Community building, reading, indie films, calligraphy, book discussion groups

References available on request

Thank you for your interest. To answer your questions, Project VOYCE was founded by two adults and two students, both previous Manual students. In the first few years the focus of P.V was around action research and the participants conducted research at a few middle schools when they were asked to come in by the principals. Every summer we hire and train 15-20 youth during in what we call the Summer Leadership Institute. All youth involved are paid and hourly wage. I started in P.V in 2008 as a trainee and have moved up to be a trainer in the last two summers which is an option for all participants. We now only hire youth from a few chosen schools with the intent of those students taking their learnings back to their schools throughout the following school year.
Every student who goes through the program will have a different reason as to why they believe P.V empowers them, but empowerment is definitely something we all experience. It is hard not to be empowered by the program, by each other, and by our schools when our voices are valued.
We are now working in three different schools this year and each school has their own chapter team of prior P.V youth and also youth they recruit and train. Everything is youth-conducted and youth-led.
Of course the list of accomplishments can go on forever so please feel free to email me or any other Project VOYCE members with any questions you may have. We are always open to meeting with people in person to share what we do, so don’t hesitate to ask if that is something you are interested in. Hope I have answered most of your questions.

Shelby Gonzales-Parker
Project VOYCE training consultant
Student Representative on Colorado’s State Council for Educator Effectiveness

Thank you,
Daniel Litton